| 美国高校图书馆实时参考服务试验项目研究 |
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| 引用本文： | 曾建平.美国高校图书馆实时参考服务试验项目研究[J].图书馆学研究,2005(7):82-85,40. |
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| 作者姓名： | 曾建平 |
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| 作者单位： | 韶关学院图书馆 |
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| 摘 要： | 文章从人员配置、宣传推广、软件选择、咨询问题类型、服务评估等方面对8个美国高校图书馆的实时参考咨询试验项目进行了研究分析与经验总结。
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| 关 键 词： | 高校图书馆 项目研究 参考服务 美国 实时参考咨询 人员配置 宣传推广 软件选择 问题类型 研究分析 试验项目 服务评估 |
Study on the pilot projects of chat reference services of academic libraries in USA |
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| Zeng Jianping.Study on the pilot projects of chat reference services of academic libraries in USA[J].Researches in Library Science,2005(7):82-85,40. |
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| Authors: | Zeng Jianping |
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| Institution: | (Zeng Jianping |
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| Abstract: | This paper analyzes the eight pilot chat reference services programs offered by academic libraries in USA from the perspectives of staffing, marketing, software selection, question types, service evaluation, and summarized their experiences. |
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| Keywords: | digital reference services chat reference services academic libraries |
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