| 企业协同能力、客户知识管理过程与服务产品开发绩效的关系研究 |
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| 引用本文： | 王小娟,万映红.企业协同能力、客户知识管理过程与服务产品开发绩效的关系研究[J].软科学,2017(5):99-102. |
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| 作者姓名： | 王小娟 万映红 |
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| 作者单位： | 1. 西安交通大学管理学院,西安 710049;西藏民族大学 财经学院,陕西 咸阳 712082;2. 西安交通大学管理学院,西安 710049;西安交通大学管理教学实验中心(国家级实验教学示范中心),西安 710049 |
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| 基金项目： | 国家自然科学基金项目(70771086)，国家社会科学基金项目(16CGL073) |
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| 摘 要： | 通过文献回顾,提出企业协同能力、客户知识管理过程与服务产品开发绩效的关系假设,通过对211家知识密集型服务企业的问卷调查,采用结构方程模型验证模型及假设.研究论证了客户知识管理过程在企业协同能力与服务产品开发绩效的关系中起到一定的中介作用.
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| 关 键 词： | 协同能力 客户知识管理过程 服务产品开发 实证研究 |
Research on the Relationship of Enterprise Collaboration Competency,Customer Knowledge Management Process and Service Product Development Performance |
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| WANG Xiao-juan,WAN Ying-hong.Research on the Relationship of Enterprise Collaboration Competency,Customer Knowledge Management Process and Service Product Development Performance[J].Soft Science,2017(5):99-102. |
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| Authors: | WANG Xiao-juan WAN Ying-hong |
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| Abstract: | On the basis of literature review, this paper proposed the relationship hypothesis among the collaboration competency, customer knowledge management process and service products development, meanwhile, it verified the model and assumptions by structural equation modeling on the basis of the empirical background of 211 service enterprises.The research demonstrates that the customer knowledge management process plays an intermediary role in the relationship between enterprise collaboration competency and service product development performance. |
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| Keywords: | collaboration competency customer knowledge management process service products development empirical research |
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