| 星级饭店员工流失现状及对策研究——以绍兴市星级饭店为例 |
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| 引用本文： | 牛自成,李晓杨.星级饭店员工流失现状及对策研究——以绍兴市星级饭店为例[J].海南广播电视大学学报,2014(2):66-70. |
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| 作者姓名： | 牛自成 李晓杨 |
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| 作者单位： | 宣城职业技术学院旅游商贸系,安徽宣城242000 |
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| 基金项目： | 1.中央财政支持高等职业学校服务产业发展能力项目“宣城职院旅游管理专业建设”（编号：2011AH114）成果;2.安徽省高校省级教学质量与教学改革工程项目“酒店管理特色专业”（编号：2011127）成果. |
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| 摘 要： | 当前中国星级饭店员工流失率一直居高不下,导致饭店服务质量下降、人力资源成本提高,饭店业务最终受损。造成饭店员工流失的具体原因主要包括员工发展缺少职业规划、员工培养轻素养重技能、薪酬体系不合理、社会传统意识及员工自身原因。针对这一现状,以具有代表性的城市绍兴为案例地,从企业、员工、社会等多角度出发,提出具体解决措施,有利于促进绍兴市乃至中国星级饭店既好又快发展。
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| 关 键 词： | 中国星级饭店 人力资源 员工流失 措施 绍兴 |
The Status Quo and Strategic Study on the Employee Turnover- in Star Hotels A Case Study of Star Hotels in Shaoxing City |
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| Institution: | LIU Zi - cheng, LI Xiao - yang ( Tourism department of commerce,Xuancheng Vocational and Technical College, Xuancheng 242000, China) |
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| Abstract: | At present, the staff turnover rate of Chinese Star Hotels has been high for a long time, which led to the decline in the quality of hotel service, the cost rise of human resources and the damage to hotel business. Conerete reasons causing the hotel employee turnover mainly include the laek of occupation planning in staff development, more emphasis on the skills rather than the professionalism in staff training, unreasonable salary system, social tradition and the employee themselves. In view of this situation, based on the representative city Shaoxing, the article analyses from the aspects of enterprise, employees, society, ete, then put forward specific solutions that may ultimately promote both fast and good development, for Shaoxing and even the China Star Hotel |
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| Keywords: | Chinese Star hotel Staff turnover Human Resource Countermeasures Shao xing |
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