| 基于模糊多属性决策的高校图书馆电子资源服务绩效评价研究 |
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| 引用本文： | 和媛媛,巩在武.基于模糊多属性决策的高校图书馆电子资源服务绩效评价研究[J].情报科学,2011(3). |
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| 作者姓名： | 和媛媛 巩在武 |
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| 作者单位： | 南京信息工程大学经济管理学院; |
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| 基金项目： | 国家自然科学基金项目(70901043) |
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| 摘 要： | 针对图书馆电子期刊数据库的具体利用情况,基于用户满意度的电子资源评价指标体系,利用三角模糊数量化每个绩效指标的重要程度,对高校电子资源服务质量进行实证研究,通过模糊多属性决策方法综合评价图书馆电子资源的利用情况,为分析电子资源的绩效评价、服务质量和适用性提供科学的理论依据。
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| 关 键 词： | 电子资源 三角模糊数 模糊多属性决策 绩效评价 |
Study on the Service Evaluation of Academic Library Electronic Resources Based on Multi-attribute Decision Making |
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| HE Yuan-yuan,GONG Zai-wu.Study on the Service Evaluation of Academic Library Electronic Resources Based on Multi-attribute Decision Making[J].Information Science,2011(3). |
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| Authors: | HE Yuan-yuan GONG Zai-wu |
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| Institution: | HE Yuan-yuan,GONG Zai-wu(College of Economics and Management,Nanjing University of Information Science and Technology,Nanjing 210044,China) |
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| Abstract: | The theory of multi-attribute decision making is applied to the evaluation of electronic resource service in academic libraries.According to the performance measurement indicator system of electronic resources,service quality of some electronic resources is measured by using the developed method of triangular fuzzy multi-attribute decision making.Finally,some conclusions are gained to make the performance measurement and help improving the electronic resource service and construction. |
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| Keywords: | electronic resource triangular fuzzy number fuzzy multi-attribute decision making performance measurement |
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