| 基于结构方程模型的电子政务信息服务公众满意度评价 |
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| 引用本文： | 陈岚.基于结构方程模型的电子政务信息服务公众满意度评价[J].现代情报,2013,33(11):95-99,113. |
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| 作者姓名： | 陈岚 |
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| 作者单位： | 1. 南通大学管理学院, 江苏 南通226019;2. 南通大学地方公共政策研究所, 江苏 南通226019 |
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| 基金项目： | 南通市社科基金项目（项目编号：2013ent005）. |
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| 摘 要： | 借鉴SERVQUAL等相关模型提出了电子政务信息服务公众满意度模型及指标体系,以南通市电子政务信息服务平台为对象,通过问卷收集数据,并运用结构方程模型方法进行模型检验和实证研究,通过象限分析法对结果进行分析,总结南通市电子政务信息服务公众满意的影响因素及提升策略。
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| 关 键 词： | 电子政务 信息服务 SERVQUAL模型 公众满意度 结构方程模型 |
Evaluation on Public Satisfaction of E- government Information Based on SEM |
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| Authors: | Chen Lan |
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| Institution: | 1. School of Management, Nantong University, Nantong 226019, China;2. Local Public Policy Research Institute, Nantong University, Nantong 226019, China |
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| Abstract: | With reference to SERVQUAL method and the related model, this paper brought up the public satisfaction mode of e- government info~atioo service. Using nantong e- government platform as subject, the model and hypothesis were empiri- cally tested based on structural equation model by the data from the questionnaire. Finally, some suggestions were given to im- prove the public satisfaction based on the quadrant analysis of this empirical study＇s results. |
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| Keywords: | e- government information service SERVQUAL method public satisfaction structural equation model |
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