| 基于多渠道视角的我国内地电子政务服务能力分异规律 |
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| 引用本文： | 司文峰,胡广伟.基于多渠道视角的我国内地电子政务服务能力分异规律[J].现代情报,2018,38(6):46-52. |
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| 作者姓名： | 司文峰 胡广伟 |
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| 作者单位： | 1. 南京大学信息管理学院, 江苏 南京 210023;2. 南京大学政务数据资源研究所, 江苏 南京 210023 |
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| 基金项目： | 国家自然科学基金面上项目"电子政务服务价值共创机制及实现模式实证研究"（项目编号：71573117）；江苏省"六大人才高峰"项目（项目编号：2015-XXRJ-001）；南京大学研究生跨学科科研创新项目（项目编号：2016CW03）。 |
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| 摘 要： | 目的/意义]随着"互联网+政务服务"战略崛起，以互联网为载体的电子政务服务受到社会广泛的关注，亟需大样本、多渠道实证研究。方法/过程]因此，本文基于政务网站及"两微一端"实证测评了地级以上城市和省级政府的电子政务服务能力，并选取行政级别、经济水平、区域均衡为分异属性，发现行政级别与经济水平均与渠道政务服务能力显著正相关；渠道能力因行政与经济属性、城市和省级政府层面不同而异，但基本不受级别、水平、区域限制。结果/结论]归纳出电子政务服务在力度与方向的调控启示，提出了消除分异、重点借鉴、快速提升等建议作为参考。
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| 关 键 词： | 电子政务 服务能力 分异规律 政务网站 新媒体 政务渠道 |
The Differentiation Law of E-Government Service Ability in Mainland China Based on Multi-channel Perspective |
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| Authors: | Si Wenfeng Hu Guangwei |
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| Institution: | 1. School of Information Management, Nanjing University, Nanjing 210023, China;2. Government Data Resources Institution, Nanjing University, Nanjing 210023, China |
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| Abstract: | Purpose/Meaning] With the strategy execution of "Internet+ government Service",the e-government service which takes the Internet as its carrier has been paid much attention to by the society.This is an urgent need for large sample,multi-channel empirical research.Method/Process] Therefore,based on the government website,WeChat,micro-blog,APP,by using the existing mature evaluation index system,this paper evaluated the city above prefecture-level and provincial e-government services.Then,it selected the administrative level,economic level,regional balance as the differentiation attribute.It was found that both administrative level and economic level were positively correlated with government service ability in all the channels.It showed weakening its adverse effect helps to improve the ability of e-government service.The distribution of channel capacity varied from administrative and economic attribute,city and provincial government level,but it was not restricted by level and region.It provided direction and strength management to balance and promote channel service abilityResults/Conclusion] This paper summed up the revelation of the government in the intensity and direction based on administrative and economic attribute,city and provincial government level,and put forward some suggestions to eliminate the differentiation,learn reference and promotion. |
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| Keywords: | electronic government services capability government websites government new media differentiation rules government service channels |
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