| 图书馆客户关系管理系统分析与UML建模 |
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| 引用本文： | 张淼.图书馆客户关系管理系统分析与UML建模[J].现代情报,2012,32(11):92-96. |
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| 作者姓名： | 张淼 |
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| 作者单位： | 华南师范大学图书馆, 广东 广州510631 |
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| 摘 要： | 结合图书馆读者工作的基本内涵,在图书馆原有自动化管理系统及电子资源利用基础上,进行新信息系统分析,根据企业CRM(客户关系管理)系统利用UML(统一建模语言)建立从馆藏利用、读者信息收集,到数据建模与分析,最后到效果决策的图书馆CRM系统,从而实现长效地以读者为中心的机制。
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| 关 键 词： | 图书馆 CRM系统 系统分析 UML 读者工作 读者服务 |
The Library Customer Relationship Management System Analysis and UML Modeling |
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| Authors: | Zhang Miao |
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| Institution: | Library, South China Normal University, Guangzhou 510631, China |
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| Abstract: | According to the basic connotation of library reader work,based on the original library automation management system and electronic resource utilization,according to the CRM(Customer Relationship Management)system using UML(Unified Modeling Language),the new system analysis was established from the collection utilization,readers' information obtain to data modeling and analysis,finally to the effect of decision support system,so as to realize the lasting effect to the readers as the center mechanism. |
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