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对企业流程再造(BPR)的系统化认识
引用本文:张海娟,陶树人,张连棠.对企业流程再造(BPR)的系统化认识[J].科研管理,2002,23(3):112-117.
作者姓名:张海娟  陶树人  张连棠
作者单位:1. 中国矿业大学北京校区经济管理系,北京,100083
2. 中国石油天然气股份有限公司华北石化分公司,河北任邱,062552
摘    要:企业流程再造是以信息技术为依托,充分发挥创新作用,以现有企业流程彻底地重新设计,以期获得巨大的性能改善,随着全球市场环境发生的深刻变革,如以客户为导向;市场竞争趋向白热化;变革日益成为一种长期的趋势等,这种思想以其独特地方式适时地满足上述这急迫的变革需求,并已在许多企业中成功地予运作。本就企业流程再造的内涵、特征,基本原则和关键成功因素进行了介绍,并阐述了企业流程再造与其它体系的兼容性,包括:企业流程改进,知识管理,信息技术,全面质量管理和价值工程等。

关 键 词:企业流程再造  系统化  信息技术  关键成功因素  全面质量管理  知识管理
文章编号:1000-2995(2002)03-006-0112
修稿时间:2001年7月20日

Systematic Discussion on Business Process Reengineering
Zhang Hai-juan ,Tao Shu-ren ,Zhang Lian-tang.Systematic Discussion on Business Process Reengineering[J].Science Research Management,2002,23(3):112-117.
Authors:Zhang Hai-juan  Tao Shu-ren  Zhang Lian-tang
Institution:Zhang Hai-juan 1,Tao Shu-ren 1,Zhang Lian-tang 2
Abstract:Based on the information technology, business process reengineering plays some creative role in the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical contemporary measures of performance. With the deep changes in the global market environments, such as directed by customers, intense competition and tendency of changes, this new thinking has appropriately met these imperative demands in a unique manner. It has been implemented in many enterprises successfully. This paper introduces the connotation, features, basic principles and key success factors of business process reengineering. It further expounds the relationship between BPR and some other systems, such as BPI, KM, IT, TQM, VI and so on.
Keywords:business process reengineering  information technology  key success factors  total quality management  knowledge management  
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