| 科技管理数据服务模式创新:从多层用户需求分析 |
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| 引用本文： | 尹丽英,赵捧未,秦春秀,刘玮.科技管理数据服务模式创新:从多层用户需求分析[J].情报理论与实践,2020,43(4):82-88,65. |
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| 作者姓名： | 尹丽英 赵捧未 秦春秀 刘玮 |
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| 作者单位： | 西安电子科技大学经济与管理学院,陕西 西安 710071;西安邮电大学经济与管理学院,陕西 西安710121;西安电子科技大学经济与管理学院,陕西 西安 710071 |
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| 基金项目： | 国家社会科学基金重点项目“面向决策支持的科技管理数据深度挖掘研究”(项目编号:16ATQ007);陕西省社会科学基金项目“三个经济助推陕西追赶超越的路径与案例研究”(项目编号:2018D23);陕西省教育厅基金项目“产业集聚视角下陕西省电子设备制造业创新研究”(项目编号:17JK0679)的成果。 |
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| 摘 要： | 目的/意义]科技管理数据服务需要准确定位并找准需求,分析并明确不同用户需求是提供有效服务的前提。方法/过程]确定政府决策部门、企业创新主体和科研用户是科技管理数据服务的主要服务对象,阐释科技管理数据服务内涵并设计四层服务逻辑框架,结合不同服务主体情境下的服务需求,分别设计各用户的服务流程。结果/结论]指出政府决策需求主要体现在动态监测、态势分析及前瞻预测需求,其服务重点在于政府、专家和公众共谋的集体决策模式;企业创新主体需求主要体现在技术创新支持、市场信息研判、政策解读预判及竞争对手分析需求,其服务要着重外部环境感知、技术追踪及创新决策支持的用户解决方案;科研用户需求主要表现为知识资源需求及服务体验创新需求,对其展开有效服务要注重情境敏感的一站式服务模式。
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| 关 键 词： | 科技管理数据 用户需求 服务流程 服务模式 |
Service Patterns Innovation of Sci-Tech Management Data:Analysis of Multi-level User Demands |
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| Abstract: | Purpose/significance]Sci-Tech management data services need to accurately locate and identify demands,with analyzing and clarifying different users’demands as the premise of providing effective services.Method/process]Following the identification of Sci-Tech management data service objects,which are government decision-making departments,enterprise innovation subjects and scientific research users,the paper explains the connotation of Sci-Tech management data service and designs a four-layer service logic framework.In consideration of different service requirements of different service subjects,the service process of each user is designed separately.Result/conclusion]It is pointed out that the government decision-making needs are mainly embodied in dynamic monitoring,situation analysis and forward prediction,and its service focuses on the collective decision-making mode of the collusion among government,experts and the public.The major demands of enterprise innovation are mainly reflected in technology innovation support,market information research and judgment,policy interpretation and prediction,and competitor analysis.Its service should focus on user solutions of external environment perception,technology tracking and innovation decision support.The demands of scientific research users are mainly manifested as the demands of knowledge resources and service experience innovation.One-stop service pattern with situation sensitivity should be emphasized to provide effective services for them. |
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| Keywords: | Sci-Tech management data user demand service process service patterns |
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