| 论信息服务中的用户满意 |
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| 引用本文： | 周毅.论信息服务中的用户满意[J].情报理论与实践,2001,24(2):98-100. |
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| 作者姓名： | 周毅 |
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| 作者单位： | 苏州大学社会学院,江苏,215006 |
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| 摘 要： | The article discusses the status of user satisfaction in information service and information management. Based on an analysis of the property and structure of the user satisfaction demand, it also introduces several methods for the evaluation of user satisfaction.
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| 关 键 词： | 信息管理工作 信息服务 用户满意 需求满意 属性 需求结构 用户满意水平测评 |
On User Satisfaction in Information Service |
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| Abstract: | The article discusses the status of user satisfaction in information service and information management. Based on an analysis of the property and structure of the user satisfaction demand, it also introduces several methods for the evaluation of user satisfaction. |
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| Keywords: | information service user demand information service evaluation |
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