| 图书馆"三零"服务探讨 |
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| 引用本文： | 朱末霞.图书馆"三零"服务探讨[J].情报科学,2007,25(2):226-229. |
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| 作者姓名： | 朱末霞 |
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| 作者单位： | 河海大学,常州校区图书馆,江苏,常州,213022 |
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| 摘 要： | “三零”服务是在数字化服务环境下对图书馆优质服务的有益探索与创新。文章从“三零”服务的内涵出发,论述了图书馆实施“三零”服务的重要性及保障措施。
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| 关 键 词： | "三零"服务 读者满意 人性化服务 服务补救 |
| 文章编号： | 1007-7634（2007）02-0226-04 |
| 收稿时间： | 2006-10-25 |
| 修稿时间： | 2006-10-25 |
Discussion on the "Three zero" Services of Libraries |
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| ZHU Mo-xia.Discussion on the "Three zero" Services of Libraries[J].Information Science,2007,25(2):226-229. |
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| Authors: | ZHU Mo-xia |
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| Institution: | Changzhou Area Library of Hehai University, Changzhou 213022, China |
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| Abstract: | "Three zero" services are useful exploration and innovation for quality services of libraries in the digital environment.This paper Discusses the importance and the measures of the "Three zero" services of libraries from its contents. |
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| Keywords: | "Three zero" services users' satisfaction humanization service remedial service |
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