| 基于知识转移的客户知识网络管理研究 |
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| 引用本文： | 王学东,赵文军.基于知识转移的客户知识网络管理研究[J].情报科学,2008,26(10):1471-1476. |
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| 作者姓名： | 王学东 赵文军 |
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| 作者单位： | 华中师范大学信息管理系,湖北武汉430079 |
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| 摘 要： | 客户知识网络是客户知识管理发展的新阶段.本文将客户知识网络分为以知识获取为导向的外部客户知识网络和以知识创新为导向的内部客户知识网络.从知识特征、知识主体特征和网络特征三个方面,分析了网络中知识转移的影响因素.最后,分别探讨了客户知识网络的管理机制问题,并提出了一套解决方案.
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| 关 键 词： | 知识转移 知识网络 信任机制 学习机制 |
Research on Customer Knowledge Network Management Based on Knowledge Transfer |
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| WANG Xue-dong,ZHAO Wen-jun.Research on Customer Knowledge Network Management Based on Knowledge Transfer[J].Information Science,2008,26(10):1471-1476. |
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| Authors: | WANG Xue-dong ZHAO Wen-jun |
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| Institution: | WANG Xue-dong,ZHAO Wen-jun(Department of Information Management,Central China Normal University,Wuhan 430079,China) |
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| Abstract: | Customer knowledge network is a new stage of development on customer knowledge management.This paper first divided the customer knowledge network into two parts.One is external customer knowledge network oriented by knowledge obtainment and the other internal customer knowledge network oriented by knowledge innovation.Then the paper analyzed the influencing factors on knowledge transfer in the networks from knowledge features,knowledge subject features and network features.Finally the issues on management m... |
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| Keywords: | knowledge transfer knowledge network trust mechanism learning mechanism |
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