| 图书馆电子服务质量评价研究 |
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| 引用本文： | 齐向华,杨晶晶.图书馆电子服务质量评价研究[J].情报科学,2010(4). |
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| 作者姓名： | 齐向华 杨晶晶 |
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| 作者单位： | 山西大学管理学院; |
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| 基金项目： | 山西省社科研究规划项目(0705122) |
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| 摘 要： | 在研究国内外电子服务质量评价相关理论及实践的基础上,通过多轮调查分析,提出符合我国图书馆实际的评价指标体系。基于SERVQUAL模型的思想,针对山西省图书馆的电子服务做了调查,在统计调查数据的基础上,运用象限分析法对其电子服务质量的状况进行了分析评价,并提出相关的对策及建议。
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| 关 键 词： | 电子服务质量 评价 象限分析法 山西省图书馆 |
Study on the Library E-service Quality |
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| QI Xiang-hua,YANG Jing-jing.Study on the Library E-service Quality[J].Information Science,2010(4). |
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| Authors: | QI Xiang-hua YANG Jing-jing |
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| Institution: | Department of Management/a>;Shanxi University/a>;Taiyuan 030006/a>;China |
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| Abstract: | On the basis of researching the relevant theory and practice of the e-service quality evaluation from domestic and abroad,through several investigate and analyze,the paper puts forward a set of evaluation index system that adapt to the actuality of the chinese library.Based on the SERVQUAL model,we take a survey of the e-service of the Shanxi library.On the statistics about the survey data,the author gives a analysis and evaluation of the status of the library's e-service quality according to the quadrant a... |
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| Keywords: | e-service quality evaluation quadrant analysis method shanxi library |
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