Managing large-scale IS/IT projects in the public sector: Problems and causes leading to poor performance |
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| Institution: | 1. Florida Atlantic University, United States;2. East Carolina University, United States;1. Department of Finance, European Business School, 37 Boulevard Murat, 75016 Paris, France;2. Management Science, University of Paris I, Paris, France;1. University of Southern Denmark, Centre for Integrative Innovation Management, Campusvej 55, DK-5250 Odense M, Denmark;2. Åbo Akademi University, Laboratory of Industrial Management, Biskopsgatan 8, 20500 Åbo, Finland;3. University of Agder, Department of Working Life and Innovation, 4879 Grimstad, Norway;1. Department of Information and Computer Science, King Fahd University of Petroleum and Minerals Saudi Arabia;2. Faculty of Computing, Riphah International University, Islamabad, Pakistan;3. Faculty of Engineering, Universidad de Talca, Chile;4. Department of Computer Science & IT, University of Malakand, Pakistan;5. Lero - the Irish Software Research Centre, Department of Computer Science and Information Systems, University of Limerick, Limerick, Ireland |
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| Abstract: | With a large scope and high degree of complexity, managing large-scale projects is a challenge to project managers. The challenge is even greater when it comes to public sector projects due to the involvement of many stakeholders and the need to manage various relationships. For these reasons, many projects ended up with poor performance. Research has shown that success in managing large-scale projects requires a great deal of coordination and collaboration which can be done through established processes, strong teams, and involvement of stakeholders. Even though these processes and approaches are known, effectively implementing them is very difficult. The objective of this study is to investigate the management of selected large-scale IS/IT projects in the public sector in order to identify common problems and causes leading to poor performance. Fourteen projects from the US, UK, and Australia were studied, making this research among the few studies to investigate large-scale IS/IT projects in the public sector from different countries. The research results indicate common problems related to system design and implementation, project management and governance, and contract management. Theoretical contributions and implications for practitioners are also discussed. |
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