| 面向服务的信息系统持续使用意愿的实证研究 |
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| 引用本文： | 史新伟.面向服务的信息系统持续使用意愿的实证研究[J].情报探索,2014(9):31-33. |
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| 作者姓名： | 史新伟 |
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| 作者单位： | 河南科技学院图书馆 河南新乡 453003 |
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| 摘 要： | 在信息系统持续使用模型（ECT-IT）的基础上,结合营销学的关系质量理论,在该模型中加入用户信任和转移成本两个因子,用电子服务质量代替期望确认变量,选取大学生网上银行持续使用行为作为研究对象进行实证研究。结果表明：用户感知的信息质量、系统质量和服务质量,对用户感知有用性和用户满意有着显著的正向影响;用户感知有用性、满意、信任和转移成本,都对用户持续使用意愿有着显著的正向影响,影响程度从大到小分别是满意、转移成本、信任和感知有用性。
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| 关 键 词： | 用户信息行为 ECT-IT模型 电子服务质量 持续使用意愿 |
Empirical Study on Continuance Intention of Service-oriented Information Systems |
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| Shi Xinwei.Empirical Study on Continuance Intention of Service-oriented Information Systems[J].Information Research,2014(9):31-33. |
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| Authors: | Shi Xinwei |
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| Institution: | Shi Xinwei ( Hennan Institute of Science and Technology Library, Xinxiang Henan 453003 ) |
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| Abstract: | The paper bases on ECT-IT model and the theory of relationship quality in marketing, adds two factors of user trust and switching costs, replaces expectation confirmation variable with electronic service quality, and conducts an empirical research on college students＇ online banking continuance behaviors. The result shows that user-perceived information quality, systems quality and service quality have a notable positive impact on user＇s perceived usefulness and user＇s satisfaction; the perceived usefulness, satisfaction, trust and switching costs have notable positive impacts on user＇s continuance intention, and the impact descending is： satisfaction,switching costs, trust, and perceived usefulness. |
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| Keywords: | user information behavior ECT-IT Model electronic service quality continuance intention |
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