| 在线健康社区信息服务质量评价指标体系构建及实证研究 |
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| 引用本文： | 蒋知义,李巧,邢思佳,胡敏.在线健康社区信息服务质量评价指标体系构建及实证研究[J].情报探索,2021(4):29-36. |
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| 作者姓名： | 蒋知义 李巧 邢思佳 胡敏 |
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| 作者单位： | 湘潭大学图书馆;湘潭大学公共管理学院 |
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| 基金项目： | 湖南省社会科学基金一般项目“智慧城市信息安全风险评估指标体系研究”(项目编号:18YBA398)成果之一。 |
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| 摘 要： | 目的/意义]旨在为在线健康社区信息服务建设提供理论依据和评价标准。方法/过程]运用用户画像理论构建在线健康社区信息服务质量评价指标体系及其评价模型,并通过模糊综合评价法对“丁香医生”进行实证分析。结果/结论]实证结果表明评价指标体系具有较强的可操作性和较高的实践应用价值,对在线健康社区服务建设具有较强的指导意义。
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| 关 键 词： | 在线健康社区 信息服务质量 评价指标体系 用户画像 模糊综合评价 |
Establishment and Empirical Study of the Evaluation Index System for the Online Health Community Information Service Quality |
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| Jiang Zhiyi,Li Qiao,Xing Sijia,Hu Min.Establishment and Empirical Study of the Evaluation Index System for the Online Health Community Information Service Quality[J].Information Research,2021(4):29-36. |
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| Authors: | Jiang Zhiyi Li Qiao Xing Sijia Hu Min |
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| Institution: | (Library of Xiangtan University,Xiangtan Hunan 411105;School of public administration,Xiangtan University,Xiangtan Hunan 411105) |
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| Abstract: | Purpose/significance]The paper is to provide theoretical basis and evaluation standards for the construction of online health community information services.Method/process]The paper uses the user portrait theory to construct the online health community information service quality evaluation index system and its evaluation model,and conducts an empirical analysis of“Dr Clove”through the fuzzy comprehensive evaluation method.Result,/conclusion]The outcome of practice results show that the evaluation index system has strong operability and high practical application value,and has strong guiding significance for the construction of online health community services. |
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| Keywords: | online health community information service quality evaluation index system user profile fuzzy comprehensive evaluation |
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