Affordances and constraints processes of smart service systems: Insights from the case of seaport security in Ghana |
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| Institution: | 1. University at Albany (SUNY), 399A School of Business, Albany, NY, 12222, USA;2. University of Tennessee at Knoxville, School of Information Sciences, 444 Communications Building, Knoxville, TN, USA;3. Development Management Institute, 5th Floor, Gandhi Maidan, Patna, Bihar, India;1. QUT Business School, Queensland University of Technology, 2 George St, Brisbane, 4000, QLD, Australia;2. IUBH School of Business and Management, Campus Berlin, Rolandufer 13, 10179, Berlin, Germany;3. Chair of Business Information Systems, ESCP Europe Business School, Heubnerweg 8-10, 14059, Berlin, Germany;1. Center for Studies of Information Resources, Wuhan University, No.299 Bayi Road, Wuchang District, Wuhan, Hubei Province 430072, China;2. School of Information Management, Wuhan University, No.299 Bayi Road, Wuchang District, Wuhan, Hubei Province 430072, China;3. School of Information and Safety Engineering, Zhongnan University of Economics and Law, No.182 Nanhu Avenue, Donghu New Technology Development Zone, Wuhan, Hubei Province 430073, China;4. Wuhan Sports University Library, No. 461 Luoyu Road, Hongshan District, Wuhan, Hubei Province 430079, China;1. Department of Business Information & Analytics, Daniels College of Business, University of Denver, 2101 S. University Blvd, Denver, CO, USA;2. Department of Computer Information Systems, J. Mack Robinson College of Business, Georgia State University, 35 Broad Street, Atlanta, GA, USA |
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| Abstract: | Although smart service systems have received increasing attention in information systems research, their affordances and constraints processes are less studied. In this study, we draw on interpretive case study methodology and technology affordances and constraints theory to investigate a smart service system use for seaport security in Ghana. With insights from the case of Ghana, we introduce an affordance constraints process as a framework to complement the existing affordance actualisation process framework in information systems. Thus, this study contributes to affordance theory with a new constraints process. The study’s findings show that smart service systems for seaport security afford autonomous access control, real-time security monitoring, and autonomous data capturing for analytics and reporting. However, such affordances can be constrained by power and internet outages, limited storage capacity, and device breakdowns. From these findings, we discuss implications for theory, research, and practice as well as limitations and directions for future research. |
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| Keywords: | Smart service systems Smart technology Seaport security Affordances Interpretive case study Ghana |
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