Exploring knowledge management perspectives in smart city research: A review and future research agenda |
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| Institution: | 1. Management Information Systems Group, Indian Institute of Management Calcutta, Kolkata, India;2. Research School of Management, Australian National University, Canberra, Australia;3. Marketing Group, Indian Institute of Management Calcutta, Kolkata, India;1. Department of Strategy and Industry, China Mobile Research Institute, China;2. School of Information Systems, Technology and Management, UNSW Business School, UNSW, Australia;3. Business School, Qingdao University, China;4. School of E-Business and Logistics, Beijing Technology and Business University, China;5. Guanghua School of Management, Peking University, China;1. Information Technology University, 346-B, Ferozepur Road, Lahore, Pakistan;2. Department of Operations, Technology, Events and Hospitality Management, Manchester Metropolitan University, Manchester, United Kingdom;1. Faculty of Transportation Sciences, Czech Technical University in Prague, Konviktska 20, Praha 1, 110 00, Czech Republic;2. Faculty of Management, University of Economics, Prague Jarosovska 1117/II, Jindrichuv Hradec, 377 01, Czech Republic |
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| Abstract: | There is a growing body of literature calling for work on the emerging role of smart cities as information hubs and knowledge repositories. This article reviews the existing smart city literature and integrates knowledge management perspectives to provide an overview of future research directions. By demonstrating the multi-stakeholder relationships involved in smart city development, it takes a crucial step towards looking into the role of knowledge management in future smart city research. Eighty-two peer-reviewed publications were analyzed covering smart city studies in various research domains. The systematic review identifies five different themes: strategy and vision, frameworks, enablers and inhibitors, citizen participation, and benefits. These themes form the basis for developing a future research agenda focused on knowledge sharing and co-learning among cities via three research directions: socio-technical approaches, knowledge sharing perspectives and organizational learning capabilities. The paper also proposes a series of knowledge-driven policy recommendations to contribute towards the UN Sustainable Development Goals. |
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| Keywords: | Knowledge management Smart cities Literature review Policy implications |
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