| 关于饭店价值的进一步思考 |
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| 引用本文： | 徐菡.关于饭店价值的进一步思考[J].四川教育学院学报,2009,25(6):32-33,42. |
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| 作者姓名： | 徐菡 |
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| 作者单位： | 四川大学历史文化(旅游)学院,成都,610064 |
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| 摘 要： | 当今饭店业对于顾客价值的研究层出不穷,而这种主流思想将饭店价值引导到一个相对狭隘的层面,导致饭店经营的可持续发展受到冲击。全面分析了饭店价值的组成,提出饭店价值应该不仅仅是为顾客提供服务产品和为业主带来回报,而应该是扩大到包括员工以及社区经济文化的层面。
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| 关 键 词： | 饭店 价值 顾客价值 员工 社区 |
Further Thoughts on Hotel Value |
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| XU Han.Further Thoughts on Hotel Value[J].Journal of Sichuan College of Education,2009,25(6):32-33,42. |
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| Authors: | XU Han |
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| Institution: | XU Han (College of History and culture, Sichuan University, Chengdu 610064, China) |
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| Abstract: | The current research on customer value leads the consideration of hotel value to a limited and narrow vision,which brings impact on the sustainable development of hotel operation.This paper analyses the composition of hotel value,and raises that the hotel value should not only involve serve the customers and enrich the owners,but also benefit the employees and the community. |
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| Keywords: | restaurant value customer value hotel staff community |
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