Software engineers helping themselves: The web resource collaboration center |
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| Authors: | Joanna C Dunlap |
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| Institution: | (1) Finnish Institute for Educational Research, University of Jyv?skyl?, P.O. Box 35, Jyv?skyl?, 40014, Finland;(2) Department of Educational Sciences, University of Jyv?skyl?, P.O. Box 35, Jyv?skyl?, 40014, Finland |
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| Abstract: | Conclusion By implementing knowledge management features in an EPSS-like structure, the WRCC provided a more effective performance solution
that was in alignment with the firm’s business objectives, making sure that both the employees’ learning and performance needs
and the firm’s needs were addressed (Stone & Villachica, 2003). The activity of building a WRCC helped the software engineers
learn about new tools and languages in the software engineering domain, while constructing a knowledge base to support their
future learning and professional development in that domain. In addition, their work on the WRCC helped software engineers
strengthen their connections to the larger software engineering communities of practice while they developed a local learning
community that encouraged sharing, coaching and mentoring. Ultimately, the firm was able to reduce their reliance on conventional
training by 70% - their original goal — by allowing the software engineers to create and use an on-the-job learning architecture
that was more situated, social, transparent, open, flexible and respectful of their workplace learning and professional development
needs. |
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