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某煤矿卫生服务影响因素分析
引用本文:张文艺,周晓云,熊建新,吴子忠.某煤矿卫生服务影响因素分析[J].河北能源职业技术学院学报,2002,2(2):79-84.
作者姓名:张文艺  周晓云  熊建新  吴子忠
作者单位:华北煤炭医学院,河北,唐山,063004
摘    要:为了解某煤矿医院的医疗服务状况,探讨该矿医疗满意度的影响因素。应用分组判定法,单因素分析法和多元回归分析法,对该矿医疗满意度影响因素进行分析。结果表明:医疗费用负担方式、医生服务态度、护理服务态度等十种因素对医疗满意度有影响。加强医院管理,是提高医院医疗满意度的关键环节。

关 键 词:医疗满意度  分组判定法  煤矿卫生
文章编号:1671-3974(2002)02-0079-06
修稿时间:2002年5月6日

Analysis of the Factors Influencing the Medical Treatment Service in a Coal Mine
Zhang Wenyi,Zhou Xiaoyun,Xiong Jianxin,Wu Zizhong.Analysis of the Factors Influencing the Medical Treatment Service in a Coal Mine[J].Journal of Hebei Energy Institute of Vocation and Technology,2002,2(2):79-84.
Authors:Zhang Wenyi  Zhou Xiaoyun  Xiong Jianxin  Wu Zizhong
Institution:Zhang Wenyi Zhou Xiaoyun Xiong Jianxin Wu Zizhong
Abstract:In order to find out the condition of medical service and the factors affecting the degree of satisfaction in such service in a coal mine, an analysis is made of the influential factors by using different methods, including group - by - group determination, single - factor analysis and multi - factor regression. The result indicates that the degree of satisfaction for the service is affected by 10 factors , including the mode of payment of medical expenses and the quality of service of doctors and nurses . The improvement of medical service lies in the intensified management of the mine's hospital.
Keywords:medical service at coal mine
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