| 以学生为关注焦点--谈职业学校服务观念的树立 |
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| 引用本文： | 唐以志.以学生为关注焦点--谈职业学校服务观念的树立[J].职业技术教育,2003,24(13):10-13. |
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| 作者姓名： | 唐以志 |
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| 作者单位： | 中央教育科学研究所,教育发展战略和政策研究室,北京,100088 |
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| 摘 要： | 市场经济条件下，职业学校与学生之间逐步体现出一种平等的契约关系。学生由学校的产品变为学校的服务对象，学校的服务表现出新的特性。满足学生的需要，“以学生为关注焦点”是职业学校在新时期应树立的新的服务观念。为此，职业学校应增强服务的主动性，强调服务内容的个性化与教学体系弹性化，强调服务意识与服务质量，同时建立相应的质量管理体系。
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| 关 键 词： | 职业学校 服务观念 市场经济 契约关系 质量管理体系 服务质量 |
| 文章编号： | 1008-3219(2003)13-0010-04 |
| 修稿时间： | 2003年4月10日 |
On the Establishment of Student-oriented Servicing Idea in Vocational Schools |
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| TANG Yi-zhi.On the Establishment of Student-oriented Servicing Idea in Vocational Schools[J].Vocational and Technical Education,2003,24(13):10-13. |
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| Authors: | TANG Yi-zhi |
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| Abstract: | In the era of market economy,there is an equal contractual relationshi p between vocational school and student. The role of student changes from school 's product to school's service object, some new characteristics have been show n in school's service.It is the new servicing idea that vocational school shoul d establish at new stage to meet students' needs and take them as schools' foc us.So vocational school should enhance the initiative of service,emphasize the i ndividuality of service and the flexibility of teaching system,establish corresp onding quality management system. |
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| Keywords: | vocational school service student customer quality |
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