Training Temporary Reference Staff for Maximized Learning: A Case Study |
| |
| Institution: | 1. Department of Ophthalmology, University of Jordan Hospital, The University of Jordan, 11942 Amman, Jordan;2. Department of Internal Medicine, School of Medicine, The University of Jordan, Amman, Jordan;3. School of Medicine, University of Jordan Hospital, The University of Jordan, 11942 Amman, Jordan;1. University of Minnesota, United States of America;2. University of Kansas, United States of America;3. University of Virginia, United States of America;1. University of Toronto Mississauga Library, 3359 Mississauga Road, Mississauga, ON L5L 1C6, Canada;2. Engineering & Computer Science Library, University of Toronto, 10 King''s College Road, Sandford Fleming Building Room 2402, Toronto, ON M5S 1A5, Canada |
| |
| Abstract: | This paper will discuss the 2018 redesign of the University of Michigan Library's Ask a Librarian reference service. The library's tiered reference model relies heavily on the support of graduate student and part-time staff — a temporary workforce that is expectably vulnerable to high turnover. As such, a training program must consider the vast knowledge required of staff to prepare them for providing reference service, provide ongoing support/training, and be sensitive to the constraints, responsibilities, and roles of these employees, who are often first and foremost, full-time students and/or individuals working multiple jobs. The training redesign focused on the creation of an interactive, online learning component that could also provide a knowledge base of support for staff to continually refer to, while engaged learning activities were emphasized during limited in-person training sessions to reinforce training and offer opportunities to build camaraderie between new staff and their fellow colleagues. |
| |
| Keywords: | |
| 本文献已被 ScienceDirect 等数据库收录！ |
|
