| 公共图书馆读者投诉探析 |
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| 引用本文： | 王岚.公共图书馆读者投诉探析[J].当代图书馆,2009(2):30-32,40. |
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| 作者姓名： | 王岚 |
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| 作者单位： | 陕西省图书馆; |
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| 摘 要： | 本文从实际工作出发,着重讨论了如何在图书馆环境下,应对读者投诉,圆满地解决读者投诉,使得读者投诉有成熟完整的解决方案和流程,以能够推进图书馆各项工作的提高和改进。
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| 关 键 词： | 公共图书馆 读者投诉 处理 流程 |
On Readers' Complaints in Public Libraries |
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| Wang Lan Shaanxi Library,Xi'an.On Readers' Complaints in Public Libraries[J].Contemporary Library,2009(2):30-32,40. |
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| Authors: | Wang Lan Shaanxi Library Xi'an |
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| Institution: | Wang Lan Shaanxi Library,Xi'an 710061 |
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| Abstract: | Based on her experiences in work,the author mainly discusses how to deal with and satisfactorily solve readers' complaints in public libraries,and how to form a new and complete procedure for coping with such complaints. |
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| Keywords: | Public Library Readers' Complaints Deal With Procedure |
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