Technology Help 2.0: Solutions for the Information Commons |
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| Authors: | Kathryn W Munson |
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| Institution: | Southeastern Louisiana University , Hammond, LA, 70402 |
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| Abstract: | ABSTRACT Access services librarians at Southeastern Louisiana University's Sims Memorial Library observed patrons' technology help needs and created an interactive training manual that empowers library faculty and staff to provide public service technology help in the Information Commons. The new training manual takes technology help in the academic library to the next level, “Technology Help 2.0,” because it allows librarians to learn about technology by directly observing the needs of patrons, develop new skills at their own pace, and adapt to the constantly evolving technology demands of the Information Commons. |
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| Keywords: | Technology Information Commons Learning Commons academic libraries IT Library 2 0 |
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