| 用ISO9000的理念加强高校图书馆服务质量管理 |
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| 引用本文： | 郑晓屏,李健.用ISO9000的理念加强高校图书馆服务质量管理[J].图书馆论坛,2000,20(5):83-84,37. |
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| 作者姓名： | 郑晓屏 李健 |
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| 作者单位： | 湖北中医学院,武汉,430061 |
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| 摘 要： | 提出了用ＩＳＯ９０００的理念加强高校图书馆服务质量管理的问题，其核心是以顾客为中心，其关键是领导重视全员参与，并逐渐创造出高校图书馆文化，达到不断改进提高效率的目的。
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| 关 键 词： | ISO9000 服务质量管理 高校图书馆 读者服务 |
| 文章编号： | 1002-1167(2000)05-0083-02 |
Using the concept of ISO9000 Strengthens the Management of Service Quality in University Library |
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| ZHENG Xiao ping,LI Jian.Using the concept of ISO9000 Strengthens the Management of Service Quality in University Library[J].Library Tribune,2000,20(5):83-84,37. |
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| Authors: | ZHENG Xiao ping LI Jian |
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| Abstract: | This article proposes that the management of service quality in university library can be strengthened by using the concept of ISO9000.The core is that customer is our service center.The key is that the leader of library pays attention to it and the whole people in library take part in it.The library culture of university will be created gradually and the goal of raising efficiency can be achieved. |
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| Keywords: | ISO9000 Management of service quality university library library culture |
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