| 图书馆服务质量与读者行为关系研究 |
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| 引用本文： | 王频.图书馆服务质量与读者行为关系研究[J].图书馆论坛,2008,28(4). |
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| 作者姓名： | 王频 |
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| 作者单位： | 成都大学图书馆,四川成都610106 |
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| 摘 要： | 分析图书馆服务质量和读者行为的关系以及影响读者行为的各种变量，阐述了图书馆服务质量不高对读者行为的影响及改进措施。
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| 关 键 词： | 图书馆 服务质量 读者行为 |
On the Relationship between the Service Quality of Library and the Readers' Behaviors |
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| WANG Pin.On the Relationship between the Service Quality of Library and the Readers'' Behaviors[J].Library Tribune,2008,28(4). |
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| Authors: | WANG Pin |
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| Institution: | WANG Pin(Library of Chengdu University,Chengdu 610106,China) |
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| Abstract: | Basing on the analysis of the service quality of the library and the readers' behaviors,this thesis explores the various parameters influencing the readers' behaviors,expounds the effect of poor service on their behaviors,and finally offers suggestions to help change the behaviors. |
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| Keywords: | library service quality readers' behaviors degree of satisfaction |
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