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大学图书馆成效评估及其指标体系构建探索
引用本文:向远媛,温国强.大学图书馆成效评估及其指标体系构建探索[J].大学图书馆学报,2011,29(3):11-16,21.
作者姓名:向远媛  温国强
作者单位:复旦大学文献信息中心,上海,200433
摘    要:大学图书馆成效评估是对用户在接触图书馆所提供的资源、服务和活动之后所发生的改变进行评估。绩效评估关注图书馆投入与产出的效率,成效评估关注图书馆服务的影响与效果。大学图书馆成效评估的内容主要包括对学习、研究、教学的影响评估。该文结合国外大学图书馆成效评估的实践案例,对大学图书馆成效评估的定义、内容、意义以及评估指标体系等进行探索。成效评估是基于用户为中心的新的评估理论和方法,有利于争取社会各界对图书馆的支持和提高图书馆服务质量。

关 键 词:大学图书馆  图书馆服务  成效评估  影响评估  评估指标体系

A Preliminary Study on Outcome Assessment of Academic Libraries with Constructing its Indicator System
Xiang Yuanyuan and Wen Guoqiang.A Preliminary Study on Outcome Assessment of Academic Libraries with Constructing its Indicator System[J].Journal of Academic Libraries,2011,29(3):11-16,21.
Authors:Xiang Yuanyuan and Wen Guoqiang
Institution:Xiang Yuanyuan Wen Guoqiang
Abstract:Outcome assessment measures how Academic library users change as a result of their contact with the library and its resources,services,and programs.The performance assessment concerns the library’s input,output and efficiency,while outcome assessment focuses on the impact and effectiveness of library service.Academic library outcome assessment evaluates the impact of library service to users’ learning,research and teaching,and according to the related empirical studies,the initial indicator system of outcome assessment with its definitions and contents were explored.Outcome assessment provides user-centered theory and method of library service evaluation,promoting social support and improving library service quality.
Keywords:Academic Library  Library Service  Outcome Assessment  Impact Assessment  Assessment Indicator System
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