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以"读者满意"为目标构建图书馆服务运行机制
引用本文:陆海.以"读者满意"为目标构建图书馆服务运行机制[J].大学图书馆学报,2008,26(5):30-33.
作者姓名:陆海
作者单位:南开大学商学院信息资源管理系,天津,300071
摘    要:"读者满意"是图书馆服务的目标,图书馆要以"读者满意"为目标建立一套行之有效的服务运行机制。遵循服务运行机制构成要素及其相互关系的原理,图书馆服务运行机制包括需要表达机制、激励与约束机制、协调与监督机制、绩效测评与补救机制。

关 键 词:读者满意  图书馆  运行机制

THE CONSTRUCTION OF LIBRARY SERVICE OPERATING MECHANISM WITH THE GOAL OF THE READER'S SATISFACTION
Lu Hai.THE CONSTRUCTION OF LIBRARY SERVICE OPERATING MECHANISM WITH THE GOAL OF THE READER''S SATISFACTION[J].Journal of Academic Libraries,2008,26(5):30-33.
Authors:Lu Hai
Abstract:Reader's satisfaction is the goal of the library service.The library should build up a set of well-established and effective service operating mechanisms focused on the reader's satisfaction.Following the introduction of elements of service operating mechanism and the principle of their mutual relations,the paper presents the view of building up the library service operating mechanisms including demands expression mechanism,incentive and restraint mechanism,coordination and supervision mechanism,performance appraisal and redress mechanism.
Keywords:Readers' Satisfaction  Library  Service  Operating Mechanism
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