| 近20年国外参考咨询服务评价研究综述 |
| |
| 引用本文： | 戴艳清.近20年国外参考咨询服务评价研究综述[J].图书馆工作与研究,2011(3). |
| |
| 作者姓名： | 戴艳清 |
| |
| 作者单位： | 武汉大学信息管理学院,湖北,武汉,430072 |
| |
| 摘 要： | 本文对近20年国外参考咨询服务评价,包括评价方法,如干扰性评价法、非干扰性评价法、观察法、WOREP调查法以及参考咨询馆员技能调查、成本-效益分析等进行总结和归纳,认为我国图书馆参考咨询评价研究应多借鉴国外的各种参考咨询服务评价与实证研究方法,为参考咨询服务评价及管理决策提供科学依据.
|
| 关 键 词： | 参考咨询服务 评价 |
Review on Reference Services Evaluation Abroad in Recent 20 Years |
| |
| Dai Yanqing.Review on Reference Services Evaluation Abroad in Recent 20 Years[J].Library Work and Study,2011(3). |
| |
| Authors: | Dai Yanqing |
| |
| Institution: | Dai Yanqing |
| |
| Abstract: | This paper summaries and concludes reference services evaluation abroad in recent 20 years,which includes obtrusive methods,unobtrusive methods,observation method,the WOREP survey,reference librarians skills and cost-benefit analysis and so forth.In order to provide evidence for reference service evaluation and management decisions,the reference service evaluation researchers in China should learn foreign experience of reference services evaluation and research methods. |
| |
| Keywords: | Reference service Evaluation |
| 本文献已被 CNKI 万方数据 等数据库收录！ |
|
