| 6σ管理法在图书馆服务绩效管理中的应用——基于LibQual＋评价之后 |
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| 引用本文： | 万香英.6σ管理法在图书馆服务绩效管理中的应用——基于LibQual＋评价之后[J].江西图书馆学刊,2010,40(1):51-54. |
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| 作者姓名： | 万香英 |
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| 作者单位： | 江西师范大学图书馆,江西南昌,330027 |
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| 摘 要： | IJibQual＋是一种图书馆服务质量评价方法。利用LibQual＋评价方法通过对读者满意度的分析评价，图书馆管理者可以掌握用于改善服务管理绩效的第一手数据。6σ管理法是代表高质量水平的管理方法，可有效提高服务质量．把其作为图书馆评价体系之后的业务流程改进的方法十分有益。
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| 关 键 词： | 绩效管理 LibQual＋ 6σ管理法 图书馆 |
Application of Six Sigma Theory in Library Service Performance Management:After the Evaluation of LibQUAL+ |
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| WANG Xiang-ying.Application of Six Sigma Theory in Library Service Performance Management:After the Evaluation of LibQUAL+[J].The Journal of the Library Science in Jiangxi,2010,40(1):51-54. |
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| Authors: | WANG Xiang-ying |
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| Institution: | Library of Jiangxi Normal University/a>;Nanchang 330027/a>;China |
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| Abstract: | LibQual＋ is a method for evaluating library service quality.Library managers can master the first data of improving service performance management by the analysis of reader＇ s satisfaction degree using LibQual＋.Six Sigma is a high level management method,which can enhance the service quality of library.h is much beneficial for library to use Six Sigma for improving business process of library. |
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| Keywords: | performance management LibQual+ Six Sigma theory library |
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