| 基于Mystery Shopping的公共图书馆服务质量评估 |
| |
| 引用本文： | 林绮.基于Mystery Shopping的公共图书馆服务质量评估[J].江西图书馆学刊,2014(2):39-41. |
| |
| 作者姓名： | 林绮 |
| |
| 作者单位： | 从化市图书馆,广东从化510900 |
| |
| 摘 要： | 解析Mystery Shopping评估检测法,研究威尔士公共图书馆服务质量评估Mystery Shopping项目,揭示该项目对国内公共图书馆服务质量评估的启示。
|
| 关 键 词： | Mystery Shopping 服务质量 评估 |
A Tool for Developing Service Quality in Public Library： Mystery Shopping |
| |
| LIN Qi.A Tool for Developing Service Quality in Public Library： Mystery Shopping[J].The Journal of the Library Science in Jiangxi,2014(2):39-41. |
| |
| Authors: | LIN Qi |
| |
| Institution: | LIN Qi (Conghua Library, Conghua 510900, China) |
| |
| Abstract: | This paper introduces the service assessment method of Mystery Shopping, conducts a study on the Mystery Shopping project of Welsh Library, and discloses the illustration for domestic library service quality evaluation. |
| |
| Keywords: | Mystery Shopping service quality evaluation |
| 本文献已被 CNKI 维普 等数据库收录！ |
