| 在线信息咨询服务与研究述评 |
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| 引用本文： | 涂湘波.在线信息咨询服务与研究述评[J].高校图书馆工作,2009,29(5):1-5. |
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| 作者姓名： | 涂湘波 |
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| 作者单位： | 湖南大学,长沙,410082 |
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| 摘 要： | 通过对网上参考咨询服务起源的分析，阐述了国内高校图书馆和公共图书馆在线信息咨询的概况，并就图书馆在线信息咨询的服务模式、系统和技术、人员配置、服务质量评价及发展趋势等方面的研究进行了概括、分析。参考文献47。
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| 关 键 词： | 图书馆 信息服务 在线咨询 |
Online Information Consultancy Service and Review on its Studies |
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| Tu Xiangbo.Online Information Consultancy Service and Review on its Studies[J].Library Work In Colleges and Universities,2009,29(5):1-5. |
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| Authors: | Tu Xiangbo |
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| Institution: | Tu Xiangbo (Hunan University, Changsha, Hunan 410082, China) |
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| Abstract: | Through analyzing the origin and the development of online reference service, this paper elaborates its status quo in university libraries and public libraries of China and gives an overview of the studies on library online information consultation from the perspectives of the service modes, system and technology, staffing, service quality evaluation and development trends. 47 refs. |
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| Keywords: | Library Information service Online consultation |
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