| 读者服务艺术摭谈 |
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| 引用本文： | 龚道贵.读者服务艺术摭谈[J].高校图书馆工作,2010,30(3):88-89. |
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| 作者姓名： | 龚道贵 |
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| 作者单位： | 荆楚理工学院,湖北荆门,448000 |
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| 摘 要： | 读者服务艺术是和谐馆读关系建立的基础,是影响读者服务工作质量和效果的重要因素。服务艺术的探索是没有止境的,文章开展了处下智慧等四种服务艺术的探索。
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| 关 键 词： | 读者服务 服务艺术 处下智慧 冷热效应 换位思考 差异管理 |
On the Readers Service Art |
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| Gong Daogui.On the Readers Service Art[J].Library Work In Colleges and Universities,2010,30(3):88-89. |
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| Authors: | Gong Daogui |
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| Institution: | Gong Daogui(Jingchu University of Technology,Jingmen,Hubei 448000,China) |
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| Abstract: | The readers service art is the base of building harmonious relation between librarians and readers and is an important factor which can influent the quality and effect of readers service.There is no end to quest for service art,this paper probes four service arts. |
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| Keywords: | Readers service Service art Hypogyny wisdom Cool-thermal effect Thinking in a manner of exchanging positions Differentiated management |
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