| 服务理念下的知识管理研究 |
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| 引用本文： | 褚峻,张苏,杨扬,童兆莉.服务理念下的知识管理研究[J].图书与情报,2011(2):26-30. |
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| 作者姓名： | 褚峻 张苏 杨扬 童兆莉 |
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| 作者单位： | 中国人民大学信息资源管理学院,北京,100872 |
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| 摘 要： | 首先分析了知识管理实践中存在的问题和发展瓶颈,然后提出了以服务理念为导向的研究思路,并阐述了知识服务理念的价值和意义,最后探讨了知识服务视角下的研究框架。
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| 关 键 词： | 知识管理 知识服务 服务理念 |
Research on Knowledge Management:A Perspective of Service |
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| Chu Jun,Zhang Su,Yang Yang,Tong Zhaoli.Research on Knowledge Management:A Perspective of Service[J].Library and Information,2011(2):26-30. |
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| Authors: | Chu Jun Zhang Su Yang Yang Tong Zhaoli |
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| Institution: | Chu Jun Zhang Su Yang Yang Tong Zhaoli(School of Information Resource Management,Renmin University of China,Beijing,100872) |
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| Abstract: | At the beginning,this paper analyzes the problems and the bottleneck of the practices of knowledge management.Then,a new research direction which bases on the concept of service been put forward,and the values and significance of knowledge service been discussed.Eventually,a tentative research framework with the perspective of knowledge service was built up. |
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| Keywords: | knowledge management knowledge services service perspective |
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