Online Information Retrieval in the Public Library: |
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| Abstract: | Public libraries have added access to online intermediary searching and end-user systems, but have not based the decision to do so on in-depth study of needed skills, impact on staff and projected benefit to patrons. If quality online searching is to be provided, methods of staff selection and development need to be seriously considered. The role of the online searcher is defined, as are the qualities, skill and expertise necessary for the job. Guidelines for staff selection are listed under four categories: (1) education, (2) experience, (3) present level of knowledge/skill, (4) general reference ability, Three types of staff training programs are listed: (I) general orientation for all staff (2) training in the fundamentals of online searching, and 3) online searcher development and training. Content requirements !or each of these programs are provided. The need for well planned staff selection and development methods is acute if quality online search service is to be provided in public libraries. |
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