| Abstract: | Summary This paper presents the results of a use analysis and the results of a user survey of Bowling Green State University Libraries' “Chat with a Librarian” service for the academic year 2001-2002. When appropriate, the results are compared with the results of other libraries' services. Information examined includes when and from where users ask questions via the services, how users find out about the service, and what types of questions the users ask, the status and affiliation of the users, and user satisfaction with the service. Most of this information can be compared to findings from at least one other academic library's study of a somewhat similar service. With a few exceptions, the findings are similar from service to service. |
