Managing Reference Services in an Electronic Environment |
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| Abstract: | The increasingly electronic environment in today's academic library is placing new demands on managing reference services. Staff are faced with selecting, implementing, and servicing a wide range of services and resources. This necessitates learning the new and integrating it into the established. At the same time, users are becoming more varied. Not only is their demographic profile changing, but more users with interdisciplinary interests are seeking assistance. Reference librarians are also working to establish new interfaces with the increasing number of users who wish to access resources without coming into the library. This article addresses the management of reference services in a medium-sized research library to meet these needs. A model for planning reference services is presented along with a staff organizational structure to meet agreed upon objectives. |
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