Focus on the Client: |
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| Abstract: | The social service dimensions of organizing and delivering information and referral services (I & R) are explored. The overarching purpose of I & R is identified as assuring access to human services for persons in need. In striving to guarantee access, the information and referral service encounters three complex domains - the nature of the client and client need, the nature of social service provider agencies, and the social service system or network as a whole. Aspects of each domain limit the effectiveness of information giving and the utility of advances in information technology. Comprehensive I & R must include the additional functions of casework assessment, crisis intervention, case advocacy, systems advocacy, and participation in social planning/community problem solving. Several case illustrations are included. Interdisciplinary staffing is suggested to more effectively blend information and social service skills for the information and referral agency of the future. |
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