Consumer Health Reference Revisited: Transforming Reference Services in the Affordable Care Act Landscape |
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| Authors: | Deborah Charbonneau |
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| Institution: | 1. Wayne State University, Detroit, MIdcharbon@wayne.edu |
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| Abstract: | The Affordable Care Act (ACA) landscape offers a prime opportunity to explore the transformation of consumer health reference services. This article focuses on a number of key areas in which consumer health reference work is revisited in the context of the ACA. In particular, library staff training opportunities, service philosophies, and strategies for conducting consumer health reference interviews must evolve and expand. Overall, revisiting consumer health reference is timely and needed to ensure that libraries remain responsive to community health information needs. |
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| Keywords: | Affordable Care Act (ACA) consumer health health insurance health reference reference interview privacy and confidentiality |
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