| 数字参考咨询服务中的用户心理研究 |
| |
| 引用本文： | 喻权良.数字参考咨询服务中的用户心理研究[J].四川图书馆学报,2011(5):51-53. |
| |
| 作者姓名： | 喻权良 |
| |
| 作者单位： | 长沙理工大学图书馆,湖南长沙,410004 |
| |
| 基金项目： | 长沙理工大学2009年度教学改革研究项目 |
| |
| 摘 要： | 数字参考咨询为用户带来了方便快捷的服务,也对他们的心理产生了新的双重影响：一方面导致了用户的防御心理,加剧了他们的信息焦虑;另一方面满足了用户追求自由的心理需要,提高了他们的服务预期。参考馆员要重视用户心理变化,化解消极心理的不良影响,促进咨询工作顺利开展。
|
| 关 键 词： | 数字参考咨询服务 用户心理 参考馆员 |
Discussion about User's Psychology in Digital Reference Service |
| |
| YU Quan-liang.Discussion about User's Psychology in Digital Reference Service[J].Journal of The Sichuan Society for Library Science,2011(5):51-53. |
| |
| Authors: | YU Quan-liang |
| |
| Institution: | YU Quan-liang(Library,Changsha University of Science & Technology,Changsha 410004,China) |
| |
| Abstract: | The digital reference service has brought convenient service for the user,has also had double impact to user′s psychology.On the one hand,it leads to user′s defense psychology and intensifies their information anxiety.On the other hand,it also meets user′s psychology need of pursuing freedom and causes the higher service anticipation.In order to promote development of digital reference service,the librarian should play attention to user′s psychology and melt adverse effect of the user′s negative psychology. |
| |
| Keywords: | digital reference service user′s psychology reference librarian |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
|
