Electronic customs innovation: An improvement of governmental infrastructures |
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| Authors: | Marta Raus Barbara Flügge Roman Boutellier |
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| Institution: | 1. ETH Zurich Chair of Technology and Innovation Management, SAP Research Switzerland, Kreuzplatz 5, 8032 Zurich, Switzerland;2. Otto-von-Guericke University Magdeburg, SAP Research Switzerland, Blumenbergplatz 9, 9000 St. Gallen, Switzerland;3. ETH Zurich Chair of Technology and Innovation Management, Kreuzplatz 5, 8032 Zurich, Switzerland |
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| Abstract: | This article examines the diffusion of an e-government innovation, a common e-customs standardized solution, which is currently subject of research in the European Union. One of the goals of the European Union is to achieve trade facilitation as well as to secure import and export. In order to achieve this goal, the European Government aims to have a common e-customs standardized solution. For this reason, the European Government provided an e-government model. However, while the e-government model regulates the boundaries of the e-government elements and provides high-level functional and technical specifications, the adoption part is in the hands of the individual EU member states. Procurement of information technology and implementation of e-customs solutions are not specified. The main goal of this study is, therefore, to identify facilitators and barriers that can influence the adoption of standardized e-customs solutions. The research is based on Rogers' theory of innovation considering the technological, organizational, and environmental context. Within the framework of a European funded project, we conducted our study collecting data from interviews and workshops involving an inhomogeneous group of participants, i.e. stakeholders coming from academy, industry, and governmental institutions. By demonstrating the existence of four generic facilitators (benefits potential of the public sector; procedural improvements and streamlined business processes; avoidance of misinterpretations of standardized regulations; and standardization of processes, messages and data models) and three barriers (slowdown in regulation execution due to missing procedural templates, increased complexity in the standardization process itself, electronification of operations) related to customs management, the article contributes towards the research in diffusion and adoption of e-government standards and in particular of standardized e-customs solutions as well as political and societal impact of e-customs policies. |
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| Keywords: | Diffusion of innovations e-government e-customs Standards Customs policies |
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