| "使顾客满意"战略在科技期刊中的实施--《眼视光学杂志》提高服务质量的举措 |
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| 引用本文： | 徐晓泉,郑俊海."使顾客满意"战略在科技期刊中的实施--《眼视光学杂志》提高服务质量的举措[J].编辑学报,2003,15(3):218-219. |
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| 作者姓名： | 徐晓泉 郑俊海 |
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| 作者单位： | 眼视光学杂志编辑部,325027,浙江温州 |
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| 摘 要： | 介绍《眼视光学杂志)实施“使顾客满意”战略的做法取得的效果和经验。
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| 关 键 词： | 科技期刊 《眼视光学杂志》 编辑工作 管理机制 期刊质量 顾客满意战略 |
| 修稿时间： | 2002年9月7日 |
Practice of Customer Satisfaction strategy in sci-tech periodicals |
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| Xu Xiaoquan,Zheng Junhai Editorial.Practice of Customer Satisfaction strategy in sci-tech periodicals[J].Acta Editologica,2003,15(3):218-219. |
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| Authors: | Xu Xiaoquan Zheng Junhai Editorial |
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| Institution: | Xu Xiaoquan,Zheng Junhai Editorial Department of Chinese Journal of Optometry & Ophthalmology,325027,Wenzhou,Zhejiang,China |
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| Abstract: | It discusses the practice of Customer Satisfaction (CS) strategy in sci-tech periodicals. According to the conditions of Chinese Journal of Optometry & Ophthalmology, the CS strategy was carried out through the following three aspects: readers, authors, employees. |
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| Keywords: | Customer Satisfaction strategy sci-tech periodical practice |
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