| 基于服务质量评价的图书馆服务功能定位研究 |
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| 引用本文： | 沙振江,施国洪.基于服务质量评价的图书馆服务功能定位研究[J].图书情报工作,2009,53(15):38-41. |
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| 作者姓名： | 沙振江 施国洪 |
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| 作者单位： | 1. 江苏大学图书馆;2. 江苏大学工商管理学院; |
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| 摘 要： | 从图书馆服务质量评价的整体性视角，提出图书馆服务功能定位问题。从服务功能是服务质量的核心内涵、服务功能定位是服务质量评价的前提两个角度，剖析服务功能定位与服务质量评价之间的逻辑关联性，论述前者对于后者的重要性和必要性；阐明图书馆服务功能定位的总体性原则、差异性原则和双向性原则；简述定位的基本方法。
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| 关 键 词： | 图书馆 服务质量评价 服务功能定位 |
| 收稿时间： | 2009-02-02 |
| 修稿时间： | 2009-04-02 |
Research on the Orientation of Library Service Function Based on Service Quality Evaluation |
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| Sha Zhenjiang,Shi Guohong.Research on the Orientation of Library Service Function Based on Service Quality Evaluation[J].Library and Information Service,2009,53(15):38-41. |
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| Authors: | Sha Zhenjiang Shi Guohong |
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| Institution: | 1. Library of Jiangsu University,;2. School of Business Administration, Jiangsu University,; |
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| Abstract: | From the perspective of service quality evaluation, this paper puts forward the issue of the orientation of library service function. And based on the assumption that service function is the core of service quality and the orientation of service function is the prerequisite of service quality evaluation, the authors analyse the logical correlation between the orientation and the evaluation and then elaborate the importance and the necessity of the former to the latter.They also expound the general principle, the differentiation principle and the two-way principle of the orientation. In addition, a brief account of the basic methods of the orientation is given. |
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| Keywords: | library service quality evaluation orientation of service function |
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