| 国内外数字参考咨询服务质量评价指标比较分析 |
| |
| 引用本文： | 袁红军.国内外数字参考咨询服务质量评价指标比较分析[J].图书情报工作,2007,51(10):41-43,20. |
| |
| 作者姓名： | 袁红军 |
| |
| 作者单位： | 郑州师范高等专科学校图书馆,郑州,450044 |
| |
| 摘 要： | 针对国内外数字参考咨询服务质量评价体系的研究与应用概况的介绍，着重对美国VRD数字参考服务质量指标体系与CSDL的分布式数字参考咨询系统服务评价指标体系之异同进行分析，提出咨询服务政策、评估、培训、宣传及指标应用需要注意的事项，以期对国内数字参考咨询服务质量评价指标体系的制定提供参考。
|
| 关 键 词： | 数字参考咨询服务 指标体系 |
| 修稿时间： | 2007-03-162007-05-31 |
Comparative Analysis on Digital Reference Service Quality Evaluation |
| |
| Yuan Hongjun.Comparative Analysis on Digital Reference Service Quality Evaluation[J].Library and Information Service,2007,51(10):41-43,20. |
| |
| Authors: | Yuan Hongjun |
| |
| Institution: | Library of Zhengzhou Teachers College, Zhengzhou 450044 |
| |
| Abstract: | Aiming at the digital reference service quality evaluation system of research and application profiles, the paper focuses on the United States VRD digital reference service quality indicator system and the distributed CSDL digital referenCe system evaluation index system, analyzes their differences, and points out some problems of domestic digital reference service quality evaluation index system with the view that it plays a certain reference value in the digital reference service quality evaluation index system. |
| |
| Keywords: | VRD CSDL |
| 本文献已被 维普 万方数据 等数据库收录！ |
|
