| 民众对政务网站信息公开与政务服务的需求与满意度分析 |
| |
| 引用本文： | 陈忆金,曹树金.民众对政务网站信息公开与政务服务的需求与满意度分析[J].图书情报工作,2013,57(6):108-115. |
| |
| 作者姓名： | 陈忆金 曹树金 |
| |
| 作者单位： | 1. 仲恺农业工程学院, 广州510225;
2. 中山大学资讯管理学院, 广州510006 |
| |
| 摘 要： | 指出通过电子政务网站为民众提供符合其信息需求的信息公开与在线服务,可以提高政府服务社会和管理社会的能力。在分析在线获取政务信息或政务服务流程的基础上,构建理论框架,并以广州市民为研究对象,使用问卷调查法收集数据,研究民众对电子政务网站的政务公开与政务服务的具体需求、用户满意度、使用意愿及影响因素,探索民众从潜在用户向实际用户转变的条件及相关策略。
|
| 关 键 词： | 信息公开 政务服务 用户需求 用户满意度 电子政务 |
| 收稿时间： | 2013-01-24 |
Citizens' Needs and Satisfaction to Information Disclosure and Public Services on the E-government Website |
| |
| Chen Yijin,Cao Shujin.Citizens' Needs and Satisfaction to Information Disclosure and Public Services on the E-government Website[J].Library and Information Service,2013,57(6):108-115. |
| |
| Authors: | Chen Yijin Cao Shujin |
| |
| Institution: | 1. Zhongkai University of Agriculture and Engineering, Guangzhou 510225;
2. School of Information Management, Sun Yat-sen University, Guangzhou 510006 |
| |
| Abstract: | By providing information and services to meet citizens' needs, e-government websites can improve the government's abilities to serve and manage communities. This study formulates a theoretical framework based on the analysis of getting access to governmental information online and the serving flow. It takes the Guangzhou citizen as the research objects, and investigates their information disclosure and public services needs, user satisfaction, willingness to use the e-government websites, and the possible influencing factors with a questionnaire survey method. Finally, it explores the conditions and feasible strategies to transfer the potential users of e-government services to actual users. |
| |
| Keywords: | information disclosure public service users' needs users' satisfaction e-government |
| 本文献已被 万方数据 等数据库收录！ |
| 点击此处可从《图书情报工作》浏览原始摘要信息 |
| 点击此处可从《图书情报工作》下载免费的PDF全文 |
|
