| 全面质量管理视角下的阅读推广研究 |
| |
| 引用本文： | 张欢,谭英,夏圆.全面质量管理视角下的阅读推广研究[J].图书情报工作,2019,63(3):73-79. |
| |
| 作者姓名： | 张欢 谭英 夏圆 |
| |
| 作者单位： | 1. 西南财经大学图书馆 成都 611130;
2. 四川师范大学图书馆 成都 610068;
3. 东南大学图书馆 南京 210096 |
| |
| 基金项目： | 本文系国家社会科学基金一般项目"基于用户满意度视角的阅读推广服务质量管理研究"（项目编号：16BTQ020）研究成果之一。 |
| |
| 摘 要： | 目的/意义]对阅读推广进行科学有效的管理有利于提高其服务水平和服务质量,从而保障推广工作健康持续的发展。方法/过程]借鉴TQM理论,全面分析阅读推广所涉及的责任主体、推广对象、推广内容、环境资源及技术手段等系统要素,参考PDCA循环,梳理阅读推广的工作流程。并将TQM理论与实践结合,在四川师范大学阅读推广活动中检验其实际应用效果。结果/结论]证明TQM理论对阅读推广具有重要的实践指导意义。
|
| 关 键 词： | 阅读推广 图书馆服务 质量管理 阅读 |
| 收稿时间： | 2018-06-11 |
Research on Reading Promotion from the Perspective of Total Quality Management |
| |
| Zhang Huan,Tan Ying,Xia Yuan.Research on Reading Promotion from the Perspective of Total Quality Management[J].Library and Information Service,2019,63(3):73-79. |
| |
| Authors: | Zhang Huan Tan Ying Xia Yuan |
| |
| Institution: | 1. Library of Southwestern University of Finance and Economics, Chengdu 611130;
2. Library of Sichuan Normal University, Chengdu 610068;
3. Library of Southeastern University, Nanjing 210096 |
| |
| Abstract: | Purpose/significance] The scientific and effective management of reading promotion is conducive to improving both service level and service quality. It can also ensure the healthy and lasting development of reading promotion. Method/process] Using the TQM theory, this paper comprehensively analyzes the system elements involved in the reading promotion activities, including the responsibility subject, the promoting object, the promoting content, the environmental resources and the technical conditions, and teases out the working process of the reading promotion by referring to the PDCA cycle. Then, to prove its effect, TQM theory is applied to the reading promotion program of Sichuan Normal University. Result/conclusion] It is proved that TQM theory has important practical significance for reading promotion. |
| |
| Keywords: | reading promotion library service quality management reading |
| 本文献已被 维普 等数据库收录！ |
| 点击此处可从《图书情报工作》浏览原始摘要信息 |
| 点击此处可从《图书情报工作》下载免费的PDF全文 |
|
