| 虚拟参考咨询服务系统评价的理论探讨 |
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| 引用本文： | 杨棫,周宁丽.虚拟参考咨询服务系统评价的理论探讨[J].图书情报工作,2006,50(5):95-98. |
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| 作者姓名： | 杨棫 周宁丽 |
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| 作者单位： | 上海中科院上海生命科学信息中心 |
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| 摘 要： | 认为虚拟参考咨询服务作为一个完整的系统，应该包括系统平台建设、信息资源组织、服务开放度、咨询服务质量、系统规章制度建设5个部分。以改进参考咨询服务的质量和提高咨询服务效率为中心，对建立虚拟参考咨询服务的评价指标问题进行讨论。
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| 关 键 词： | 虚拟参考咨询 信息服务 服务评价 |
| 收稿时间： | 2005-08-15 |
| 修稿时间： | 2005-08-152005-12-16 |
Theoretical Discussions on Evaluating the Visual Reference Services System |
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| Yang Yu,Zhou Ningli.Theoretical Discussions on Evaluating the Visual Reference Services System[J].Library and Information Service,2006,50(5):95-98. |
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| Authors: | Yang Yu Zhou Ningli |
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| Institution: | Shanghai Information Center for Life Science, Chinese Academy of Sciences, Shanghai 200031;Library of Chinese Academy of Sciences, Beijmg 100080 |
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| Abstract: | One of the important function of the knowledge services in modern library is the virtual reference service. According to our practice on virtual reference service, the paper mentions 5 main parts of the visual reference services system, which includes system building, reference resource organization, openness of the service, reference service quality and the set-up of the system regulation. Focusing on the improvement of the quality and efficiency of the reference services, evaluating indexes of visual reference services system are discussed in this paper . |
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| Keywords: | virtual reference service information service service evaluating |
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