| 馆员满意度与读者（用户）满意度传导机制实证研究 |
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| 引用本文： | 刘海萍,阳海燕,符勤,李建平.馆员满意度与读者（用户）满意度传导机制实证研究[J].图书情报工作,2011,55(3):70-133. |
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| 作者姓名： | 刘海萍 阳海燕 符勤 李建平 |
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| 作者单位： | 长沙学院图书馆 |
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| 基金项目： | 湖南省软科学项目，长沙学院教学改革研究项目 |
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| 摘 要： | 论述依据SEM（结构方程）理论，建立馆员满意度与读者（用户）满意度传导机制的概念模型，通过对所设中间变量及相互之间关系的分析发现，馆员工作绩效才是影响读者（用户）满意度的关键因素，挑战业界一直以来认为馆员满意度对读者（用户）满意度具有“决定性”影响的观念，使高校图书馆服务评价更加客观、科学、合理。
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| 关 键 词： | 馆员满意度 读者（用户） 传导机制 工作绩效 |
| 收稿时间： | 2010-07-08 |
An Empirical Study On the Transmission Mechanism of Librarians' and Readers' (Users') Satisfaction |
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| Liu Haiping,Yang Haiyan,Fu Qin,Li Jianping.An Empirical Study On the Transmission Mechanism of Librarians' and Readers' (Users') Satisfaction[J].Library and Information Service,2011,55(3):70-133. |
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| Authors: | Liu Haiping Yang Haiyan Fu Qin Li Jianping |
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| Institution: | Library of Changsha University, |
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| Abstract: | Based on SEM(structural equation) theory,this paper establishes the conceptual model of transmission mechanism of librarians' and reader's(Users') satisfaction.By the analysis of intermediate variables and their interactions,shows that work performance is the key factor affecting readers'(user') satisfaction.This showing challenges the concept in libraries that librarians' satisfaction has decisive impact on readers'(users') satisfaction and makes the evaluation of university library services more objective... |
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| Keywords: | librarians' satisfaction reader(user) transmission mechanism work performance |
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