| 图书馆服务质量差距分析与对策研究 |
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| 引用本文： | 张健.图书馆服务质量差距分析与对策研究[J].图书情报工作,2004,48(10):95-97. |
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| 作者姓名： | 张健 |
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| 作者单位： | 成都大学图书馆 成都 610106 |
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| 摘 要： | 在界定服务质量含义的基础上，论述和分析图书馆服务质量差距的表现形式、特点、形成因素及差距模型，并就如何缩小差距，提高服务质量提出对策。
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| 关 键 词： | 图书馆 服务质量 质量差距 |
| 收稿时间： | 2004-03-10 |
An Analysis of the Differences in Library Service Quality and the Measures to Improve It |
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| Zhang Jian Chengdu University Library,Chengdu.An Analysis of the Differences in Library Service Quality and the Measures to Improve It[J].Library and Information Service,2004,48(10):95-97. |
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| Authors: | Zhang Jian Chengdu University Library Chengdu |
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| Institution: | Chengdu University Library, Chengdu 610106 |
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| Abstract: | On the basis of analyzing the performances, teatures, forming factors and models of the differences in library service quality, the paper presents some steps to reduce the differences and improve the quality. |
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| Keywords: | library service service quality differences in library service quality |
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